At Studio Sophia, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you share with us when using our website studiosophia.co.uk or our services.

When you enquire about or book our services, we may collect personal details such as your name, email address, phone number, and home address. For the safe delivery of treatments, we may also collect relevant health information that you provide to us. Payment details are processed securely by trusted third-party providers; Studio Sophia does not store card details. In addition, our website may collect usage data through cookies and analytics to help us improve your browsing experience.

Your information is used to provide and personalise treatments, respond to enquiries, manage bookings, process payments, and meet legal, tax, and regulatory obligations. With your consent, we may also send appointment reminders, wellness updates, or occasional marketing communications. We may review website usage data to refine our services and enhance user experience.

We process your information under contract, in order to provide the services you request. In some cases, we rely on your consent, such as when we store sensitive health information or send marketing updates. We may also process information where required to fulfil legal obligations, or where it is in our legitimate interest to maintain accurate records and improve our services.

Studio Sophia does not sell or rent your personal data. Information is shared only with trusted service providers such as booking platforms and payment processors, or with professional advisers such as accountants and insurers where necessary. In certain cases, we may be required to disclose information to regulators or authorities in order to comply with the law.

Client treatment records are kept securely for seven years, or longer where required by insurance or law. Information provided for marketing communications is stored until you withdraw your consent. Website and analytics data are retained in line with the policies of the providers we use.

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate details, and request the erasure of your data where this is legally possible. You may also restrict or object to certain processing, withdraw consent at any time for marketing or sensitive information, and request the transfer of your data where applicable. To exercise these rights, please contact us at sophia@studiosophia.co.uk.

Our website may use cookies to improve functionality, analyse performance, and support marketing. You may adjust your cookie settings through your browser at any time

We take appropriate technical and organisational measures to protect your personal data, including encryption and secure access controls, ensuring your information remains safe.

We do not routinely transfer data outside the UK or EEA. If transfers are necessary, for example through third-party providers, we ensure appropriate safeguards are in place.

If you have any questions about this policy, please contact:

Studio Sophia

Email: sophia@studiosophia.co.uk

Website: studiosophia.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

GDPR Statement: Studio Sophia is fully committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Personal data is collected only for specific and legitimate purposes and processed lawfully, fairly, and transparently. We minimise the information we collect, ensuring that it is relevant and limited to what is necessary. We take all reasonable steps to keep personal data accurate and up to date, store it securely, and retain it only as long as necessary to fulfil legal and business obligations. We respect and uphold the rights of individuals regarding their personal data, including the rights of access, rectification, and erasure.

By using studiosophia.co.uk or booking services with Studio Sophia, you acknowledge that you have read and understood this Privacy Policy.

Effective Date: 12 September 2025

Last Updated: 12 September 2025