Terms and conditions

Please carefully read and ensure you fully understand the following terms and conditions before committing yourself to any of the beauty treatments and services that we provide as part of Studio Sophia’s mobile beauty service:

How to book
Book online via website or phone. We are only accepting pre-pay via bank transfer or online payments. For add on treatments on the day of your appointment we are accepting contactless payments. Once booked online please get in contact with us and provide your name, treatment booking time and address.

Consultation
Prior to appointment, client to advise if feeling unwell. Studio Sophia will send a short version Consultation; via call, text or both. Full version Consultation form will be completed by the therapist upon arrival.
During appointment Therapist to wash hands upon arrival, before and after treatment. The therapist will clean products, equipment/s and surfaces after each client treatment. Disinfectant wipes, disposable massage table and face hole covers will be used for each client.

Please keep windows open for ventilation for all treatments. One person in the room with the therapist. You agree that a contract is made between us on these terms and conditions at the point of acceptance by the therapist of your appointment.

Your health and the therapist duty of care to you
In order for the therapist to advise suitable and safe treatments you should inform the therapist at the time of booking your appointment of any; allergies, health issues or medical conditions that the therapist needs to be aware of, including pregnancy.
You agree to a full consultation to be done by the therapist prior to your first session to assess your suitability. Please note that in some cases the therapist may not be able to treat you unless you provide your doctor’s written consent.
Treatment will not be provided unless you complete and sign the consultation form document. Full treatment fee will be charged.
Please note that some treatments will require a patch test 48 hours before the treatment e.g. Henna eyebrow/lash tints. If you suffer from any kind of adverse effects after applying the patch test then we will not be able to provide the requested treatment.

Mobile Service
If the session is to take place in your home you should ensure that there is enough room for the treatments to be carried out, particularly when large equipment is required, such as a spray tan tent or a massage table.
You should ensure that access to your premises is adequate to enable the therapist to transport the necessary equipment. Please be advised if access to your home or venue is via stairs without the use of a lift it may not be possible to carry out the treatment appointment. All massage, facial and waxing treatments must be carried out in a room that doesn't require stairs to get to.
Please let us know if you have any pets prior to your appointment booking.

Do I need to provide anything for the appointment?
Please remove eye makeup before facial or eye treatments. Provide a minimum of 3 clean medium towels. Wash your hands prior to commencement.
You should ideally wear loose fitting clothes or a bathrobe if you wish. You should also remove necklaces and earrings prior to having massages or facials, and if you have long hair you should put your hair up in a hair band before having your massage.
The therapist may need access to hot water as well as being able to use chairs and tables in your house and also access to an electrical socket. You agree for the therapist to use these as necessary to provide the treatments. The therapist will ensure adequate care of your property, i.e. coaster or a covering to cover your table.
Please allow time for treatment, set up, unpacking and packing of equipment. You should note that the therapist may arrive a few minutes early in order to set up any relevant equipment for your treatment.

Payment Methods and Deposits
Payment can be made by cash, card or a valid gift voucher. Please note that there is a minimum per visit call out charge of at least £80.00 of treatments.

Additional costs
Any costs incurred for the congestion charge and/or parking will be added to the cost of treatment. Please let me know prior to your appointment of any parking restrictions.

Transport costs
Treatments requiring more than eight (8) miles of travelling can be carried out with an additional charge to cover travelling time, the congestion charge and/or parking. I will notify you of any transport costs before the appointment.

Group Booking Fee (Bridal/Party packages)
For group bookings of four (4) or more people will require an advance booking fee of 50% of the proposed treatments ordered for the appointment. This booking fee will only be refunded if at least a weeks’ notice prior to the appointment has been given by you of cancellation.

Cancellation Policy
You should give at least 48 hours’ notice if you need to cancel your appointment. You can reschedule the appointment. Appointments cancelled within 48 hours’ notice will incur the full cost of the treatments.

Cancellation by therapist
In the unlikely event that the therapist cannot make a confirmed appointment due to illness or unforeseen circumstances Studio Sophia will issue you a full refund if applicable or reschedule the appointment.

Gift Voucher and treatment course booking
Gift Vouchers and treatment courses are valid for 12 months unless otherwise stated. They are non-refundable. Please have your treatment course card or gift voucher with you for the appointment. The cancellation policy still applies to treatment course bookings and gift vouchers, and where applicable, in the event of a cancellation 100% of the treatment price will be redeemed from your voucher or course.

Enjoy your treatment!